How many times these days do you have problems getting support for a product or service? Tons, I’d guess.
I joined Spotify Premium a week or two ago. The concept is great — being able to have access to more music than is in iTunes and be able to have whatever I want on my iPod (as long as I keep subscribed via the $10 a month subscription).
As I said, the concept is great. Reality? It doesn’t work. I was able to get only one album to sync to my iPod, and then no more music would sync.
Support? I tried every avenue: Google search, their help pages, email help — nothing.
So I’m calling you, Spotify — help or I’ll quit.
(Updates 1. Spotify did respond by email, though their response did not totally solve the problem. and 2. Thanks to a friend, I will maybe be able to get to the root of the problem; see comments.)
A huge contrast is 1and1 web hosting. They are great! Real humans answer the phone, 24/7. I’ve called in a ton of times and almost every time, I get satisfaction. Their rates are also among the best in the business. If you need to host your website or grab a web address of your very own, I’d highly recommend them. (Note that this is an affiliate link; if you click through and sign up, I’ll get a few cents out of the deal.)