When was the last time you got frustrated with a call center operator? It’s easy to do. First, it probably took you ten minutes to reach an actual human. The person at the other end of the line may have an accent that is hard to understand. They may not be trained to know the exact answer to the question you asked. They may not have the authority to refund your purchase price.
So give them a break. Remember:
1. They probably have little influence over the setup of their company’s phone maze.
2. They may be having a bad day too.
3. They breathe air and eat food just like you do.
4. They might actually enjoy sharing a cup of tea with you, given the opportunity.